FAQ's

Do Smartpods just handle SMART repairs?

SMART is a term used to describe Small to Medium Accident Repair Techniques which describes minor dents and scuffs and maybe paintless dent removal. It is a term associated with mobile repairs where the repairer comes to your door and does the work at your home or workplace.

 

We prefer to use the term cosmetic repair which indicates work that can be handled in the same day generally 1-8 hours maximum. All work is handled at fixed bodyshop locations with professionally accredited trained staff specialising in cosmetic repair. The types of repair we handle can be viewed on this page.

Why are your repairers fixed locations and not mobile?

Mobile repairs can work but fixed bodyshop repairs are more consistent and are able to offer a better more professional solution in our opinion. Not many people have the space at home for a van and tent and many people are uncomfortable with this type of repair and how long it will last once complete. Smartpod® repairs are guaranteed for life of the ownership of your vehicle.

Is the quote 100% guaranteed or will there be any extras?

All quotes are subject to inspection, what may look like superficial damage can sometimes have an impact to the structural integrity of the vehicle. Bumper damage is generally the worst as often what looks like a slight damage to the surface of the bumper can have had an impact to the crumple zones of the vehicle. If this is the case you will be offered the opportunity to have a full bodyshop damage assessment.

Who are Smartpod?

Smartpod is a specialist cosmetic repair company set up in 2013 by Morelli Group LtdĀ® the largest independent supplier of refinish paint to the professional repairer in the UK.

What is my guarantee for the repair?

All repairs are guaranteed for the life time of the vehicle with the same owner. All our repairs are completed to PAS 125/QAA bodyshop qualification standards.

How long does it take?

Appointments can be made online 24 hours in advance subject to availability at your chosen Smartpod.

What do I do whilst my car is being repaired?

Customers are welcome to wait onsite in our comfortable reception area and enjoy complimentary coffee and use our free Wifi or leave the vehicle for collection later in the day at a time convenient to the driver.

How do you book repair appointments?

Appointments are booked online at www.smartpod.com once this has been done and the details have been received , your chosen Smartpod will call you to make sure everything is as quoted. If you have uploaded pictures then this will help to verify that the quotation is as stated online. If there is a third party involved and an authorisation is needed, then images are sent digitally and authorisation is requested before any work will begin.

What happens if I want to cancel my appointment?

Please contact your chosen Smartpod and notify them of your need to cancel, a new appointment can be made at this time if required.

Why not go to my local bodyshop?

Not all bodyshops offer same day cosmetic or SMART repairs and will work to their usual methods of estimating and costs which may lead to a significantly more expensive quotation. However it is your car and we would recommend looking at all options available to you.

Is there damage you do not repair?

Any structural damage would need to be a bodyshop and not a same day repair. Any broken parts would need to be declared and ordered before repair is booked. Any damage to roof panels, bonnets or boot lids again would be subject to inspection before work is undertaken.

What is the complaints procedure?

If for any reason you are not entirely satisfied with the work carried out by your Smartpod please approach them and discuss any issues. If you wish to speak to somebody else regarding your complaint please contact Roger Dunn on 07789 512721 or you can email enquiries@smartpod.com for more details visit our Contact Us section.

What Qualifications do your technicians have?

All Smartpod technicians have an ATA Paint certification or QAA certification for each skill sector required for cosmetic repair.

Are your products environmentally friendly?

All our products are within the EPA regulations and the paints are waterborne. Products are used in fully extracted bodyshop environment and all dust is controlled using dust extracting equipment.


Panel Scratch

A scratch is when the paint has been broken in a line by a sharp object for instance a key or even a shopping trolley can scratch a car. The scratch may go through clearcoat and paint layers and may even have slightly dented the panel. A scratch can be more than one line or scratch but a lot of lines would be classed as a scuff.

Panel Scuff

A scuff is indicated by multiple scratches on a panel and would happen if the contact was with another car or a wall for instance at low speed, generally parking. Low impact damage like this which has broken the clearcoat and paintwork but not heavily dented the panel is classed as a scuff.

Panel Ding

A ding is a small depression in a panel usually caused by another car door or shopping trolley in a car park, this damage is usually no bigger than a golf ball sized repair and the ding tends to be very shallow anything bigger we class as a dent.

Panel Dent

A dent is anything bigger than a golf ball sized car park ding. Dents may include scuffs and scratches to the paintwork and often run into more than one panel. Any damage to parts such as trim or lights would need to be stated when booking the repair to ensure they get ordered prior to the appointment and fitted at the same time as the repair is undertaken.

Panel Full

If you have a panel on your car that looks worse for wear with scratches, scuffs and dents then your Smartpod® can paint the whole panel to make it look like new blending the colour into the adjacent panels to achieve a match.

Panel Extra

It is possible to repaint multiple panels in the same day dependent on the damage so why not get more than one panel painted and get your car looking like new.

Wheel Repair & Repaint

Alloy Wheel scuffs and scratches caused by kerbing your wheel whilst parking can be removed and repainted to make the wheel look like new. If an alloy wheel is structurally damaged (dented) it will not be repaired by Smartpod is it could affect the safety of the vehicle.

Wheel Colour Change

Any set of wheels can be changed colour to enhance the look of the car. Colours can be chosen from a large spectrum the choice is endless.

Plastic Trim

Any item of plastic trim painted, textured or just black plastic on a vehicle can be repaired and made to look like new damage can be repaired and the item restored as new.

Bumper Scratch

A scratch is when the paint has been broken in a line by a sharp object for instance a key or even a shopping trolley can scratch a car. The scratch may go through clearcoat and paint layers and may even have slightly dented the bumper. A scratch can be more than one line or scratch but a lot of lines would be classed as a scuff.

Bumper Scuff

A scuff is indicated by multiple scratches on a panel and would happen if the contact was with another car or a wall for instance at low speed, generally parking. Low impact damage like this which has broken the clearcoat and paintwork but not heavily dented the bumper is classed as a scuff.

Bumper Dent

Dents may include scuffs and scratches to the paintwork. Any damage to adjacent parts such as trim or lights would need to be stated when booking the repair to ensure they get ordered prior to the appointment and fitted at the same time as the repair to the bumper is undertaken.

Bumper Split

A split is where a bumper is cracked or the plastic separates as a result of an impact, the split can be plastic welded together and structurally the split becomes stronger than the original bumper but still retains its ability to crumple in an accident.

Bumper Repaint

In some cases it may be decided that a full bumper repaint is preferred to an area repair this work can be undertaken by any Smartpod.

Interior Hole/Burn

A cigarette burn or puncture damage where a sharp object has penetrated a seat or door trim are the most common form of hole. Producing a 100% invisible repair is almost impossible, leather, vinyl and even fabric are only like a skin & no surgeon in the world can complete an invisible repair.

Interior Fabric/Leather Tear

Any break or tear in a seat trim larger than a golf ball is classed as a tear. Producing a 100% invisible repair is almost impossible, leather, vinyl and even fabric are only like a skin & no surgeon in the world can complete an invisible repair.

Interior Trim Split

A split is where a the trim is cracked or the plastic separates, splits can be plastic welded together and structurally the split becomes stronger than the original part was.

Interior Trim Scuff

Any item of interior trim that is scuffed, scratched or basically not looking as it should can be repaired and repainted to look like new.

Glass Starburst

Windscreens are generally damaged by flying stones and the impact can chip the glass and also create a small star shaped crack hence the name starburst. These should be repaired as soon as possible before the star spreads to a much larger crack.

Glass Bullseye

A bullseye is the damage on a windscreen where a stone or other small object has impacted and chipped the surface to create an indent known as a bullseye, this dent needs filling quickly before it becomes a much larger crack.

Glass Bullseye with Starburst

A bullseye with starburst is the damage on a windscreen where a stone or other small object has impacted and chipped the surface to create an indent known as a bullseye and this dent has also created a crack known as a starburst, this dent and starburst needs filling quickly before it becomes a larger crack.